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Privacy Policy

Last Updated: January 01, 2017.

Your privacy is important to us and our corporate affiliates (collectively "QLOTHÈ"). This Policy explains how QLOTHÈ collects, uses, discloses, and retains your information.

Your Consent

When you provide QLOTHÈ with your personal information, you consent to QLOTHÈ's collection, use, disclosure, and retention of your information in accordance with this Privacy Policy and as otherwise permitted by law.

Personal Information

"Personal information" means information about an identifiable individual that allows someone to identify or contact you, including, for example, your mailing address, telephone number, or e-mail address.

How QLOTHÈ Collects Your Personal Information — You may be asked to voluntarily provide your personal information to QLOTHÈ anytime you are in contact with QLOTHÈ, including when you purchase products or services from QLOTHÈ through retail stores, or websites. In those circumstances you can choose not to provide certain requested personal information, but then you may not be able to purchase products or services or access or use certain features of QLOTHÈ's websites.

For example, when you purchase products or services from QLOTHÈ (including at an QLOTHÈ retail store, or through an QLOTHÈ website), when you create or manage an account with QLOTHÈ (including a user account for an QLOTHÈ website), when you send us an e-mail, when you register, or subscribe for QLOTHÈ's newsletters or promotions, or participate in QLOTHÈ's promotions, sweepstakes, contests, or surveys, and when you contact QLOTHÈ's Customer Care, QLOTHÈ (or its service provider) may collect a variety of your personal information, including your name, date of birth, credit card and payment information, mailing and shipping addresses, e-mail address, phone numbers, and any other personal information you voluntarily provide. In addition, QLOTHÈ may retain your purchase history from both retail stores and QLOTHÈ's websites.

You might also provide QLOTHÈ with the personal information (such as name, e-mail, mailing, and shipping address) of other persons, such as family or friends for whom you purchase products or to whom you ship purchases, or friends that you register for a refer-a-friend promotion or similar services, or friends that you share a product or article with from QLOTHÈ's websites. Please ensure that you have the consent of other persons before you provide their personal information to QLOTHÈ.

How QLOTHÈ Uses Your Personal Information — QLOTHÈ uses your personal information for various purposes in connection with our relationship with you for the provision of our products and services, including: (a) to contact and correspond with you regarding your transactions and your use of QLOTHÈ's products and services and to provide you with Customer Care services, (b) to provide you with information regarding QLOTHÈ's announcements, promotions, upcoming events, new products, special features, and store openings; (c) to facilitate transactions and process orders and payments for products and services purchased by you (including to remind you of un-purchased items left in your online shopping cart, to contact you regarding billing and payment discrepancies, and to validate receipts); (d) to process and respond to your specific suggestions, comments, inquiries and requests, and to otherwise administer QLOTHÈ's relationship with you; (e) to personalize and improve your shopping experience; (f) to administer and facilitate your participation in sweepstakes, contests, and promotions; (g) to create and manage your account; and (h) to develop, deliver, and improve QLOTHÈ's products, services, and advertising.

QLOTHÈ may also develop a confidential profile for you, which will be used to provide services to you and facilitate your transactions with QLOTHÈ and your use of QLOTHÈ's websites and services.

QLOTHÈ may combine your personal information collected through various sources, including information collected at QLOTHÈ's retail stores and through QLOTHÈ's websites, and information obtained from other sources.

QLOTHÈ may use personal information to create non-personal information, as defined in the next section, and QLOTHÈ may then use, disclose, transfer, and retain the non-personal information in accordance with this Privacy Policy.

Non-Personal Information

QLOTHÈ also creates and collects "non-personal information" - information that is not associated with or linked to your personal information, including personal information that has been aggregated or otherwise anonymized so that it no longer relates to an identifiable individual.

QLOTHÈ may use, disclose, transfer, and retain non-personal information for any purpose and in any manner whatsoever.

If non-personal information is combined with personal information, then the non-personal information will be treated as personal information for the purposes of this Privacy Policy.

Cookies and Other Technologies

QLOTHÈ's websites, online services, e-mail messages, and advertisements may use "cookies" and other similar technologies, such as web beacons, pixel or gif tags, and action tags. Those technologies collect information that assists QLOTHÈ to improve products and services, advertising, customer communications and the shopping experience.

For example, QLOTHÈ may use information collected through cookies and similar technologies to recognize the user of QLOTHÈ's websites, determine a user's general location to tailor the website content to that user's location, track use of the websites, offer personalized web page content, information and advertisements, and otherwise facilitate and improve the website experience. You may choose to decline or disable cookies if your web browser permits, but doing so may affect your ability to access or use certain features of QLOTHÈ's websites.

By continuing to use QLOTHÈ's websites, you are agreeing to QLOTHÈ's use of cookies and similar technologies.

QLOTHÈ may use web beacons, pixel or gif tags, and action tags to confirm that e-mail messages have been delivered and opened. You may opt-out of receiving e-mails in accordance with this Privacy Policy.

The foregoing information may be collected directly by QLOTHÈ or by its third party service providers.

Third Party Analytics or Ad Serving Services

QLOTHÈ uses certain third-party analytics and/or ad serving services on its websites. The providers of these services may independently collect, use, and disclose your IP address together with information (not including your name, address, e-mail address, or telephone number) about your visits to this and other websites that they service in accordance with their own privacy policies (and not this privacy policy). These services may use their own cookies and other data collection technologies. They may use this information in order to improve your experience, to gain a view of how people are using websites that they service so that improvements can be made, and as otherwise permitted in their privacy policies.

Social Networking and Similar Situations

When you use certain aspects of QLOTHÈ's websites or other services, or post information to other social networking sites (e.g., there may be links to QLOTHÈ's Facebook or Twitter pages or you may be able to "like" a product on your Facebook account or "pin" a product on your Pinterest account), the personal information that you post or share in connection with these third party sites is visible to other persons and can be read, collected, used, and disclosed by other persons, including to send unsolicited messages. As will be evident, in such a case, you will be leaving QLOTHÈ's website and going to the third party's website. Any information provided to such third party social networking sites and other sites is governed by their own privacy policies, which you may read on the applicable site. You are solely responsible for the personal information that you choose to post or share in those situations. QLOTHÈ has no control over, or responsibility or liability for, the use, disclosure, and retention of the personal information that you disclose in those situations, and the use, disclosure, and retention of the disclosed information is not subject to this Privacy Policy. Please be careful when disclosing your personal information in those situations.

Disclosure of Personal Information

Affiliates — QLOTHÈ and its affiliates may share your personal information with each other and use it in connection with our relationship with you for the provision of our products and services, the whole in accordance with this Privacy Policy.

Joint Promotions — Certain promotions or services may be offered jointly by QLOTHÈ and other companies or organizations, and in those circumstances your personal information collected in connection with those promotions and services and which is necessary for these other companies and organizations to provide such promotions and services will be shared among QLOTHÈ and the other companies and organizations involved. QLOTHÈ has no control over, or responsibility or liability for, the use, disclosure, and retention of personal information by the other companies or organizations; their use, disclosure, and retention of your personal information is governed by the privacy policies of those other companies (not this Privacy Policy).

Suppliers and Service Providers — QLOTHÈ may disclose your personal information to QLOTHÈ's suppliers and service providers to provide products and services to QLOTHÈ (including to provide payment processing services, Customer Care, customer communications, data processing and data management, marketing, fraud detection, address validation, and tax services), to assist QLOTHÈ to use your personal information in accordance with this Privacy Policy (including to process your transactions and payments, fulfill your orders, deliver products to you, and provide customer service).

For example, QLOTHÈ engages service providers to help operate QLOTHÈ's websites, advertising, and e-mail services and to analyze information collected through the websites, advertising, and e-mail (including through cookies and other similar technologies).

QLOTHÈ requires its suppliers and service providers to agree to use your personal information only for the purposes for which it is provided to them, and to protect the privacy of your personal information in a manner that is consistent with this Privacy Policy.

Others — QLOTHÈ may disclose your personal information as required by legal disclosure obligations under applicable law, including to comply with a subpoena, warrant or court or arbitral order, or litigation disclosure obligations. QLOTHÈ may also disclose your personal information if QLOTHÈ reasonably believes disclosure is necessary or appropriate in connection with national security, law enforcement, or other issues of public importance. QLOTHÈ may also disclose your personal information as otherwise required by law, or authorized by law in connection with a legal investigation, or if QLOTHÈ reasonably believes the disclosure is necessary or appropriate to protect and enforce QLOTHÈ's legal rights, interests and remedies or protect the business, operations or customers of QLOTHÈ or other persons (including detecting and preventing fraud and preventing violation of the terms of use that govern QLOTHÈ's websites). QLOTHÈ has no control over, or responsibility or liability for, the further use, disclosure, and retention of your personal information disclosed in those circumstances, and the further use, disclosure, and retention of the disclosed information is not subject to this Privacy Policy.

For example, QLOTHÈ may disclose information to law enforcement authorities or other businesses and organizations in connection with the detection, prevention, and prosecution of activities that QLOTHÈ reasonably believes to be unlawful or fraudulent (including activities at QLOTHÈ's retail stores or websites), and the disclosed information may include personal information of the individuals suspected of involvement in unlawful or fraudulent activities.

QLOTHÈ may disclose your personal information in connection with a proposed or actual business transaction, such as a corporate reorganization, merger or acquisition, or the sale of some or all of QLOTHÈ's business or assets (including in connection with a bankruptcy proceeding), but QLOTHÈ will require that the information recipient agree to protect the privacy of your personal information in a manner that is consistent with this Privacy Policy.

Retention, Location, and Protection of Personal Information

QLOTHÈ retains your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy or such longer retention period as may be required or permitted by applicable law.

QLOTHÈ will store and process your personal information in Singapore and other countries. The laws of other countries regarding the collection, use, disclosure, and retention of personal information may be different from the laws of Singapore, and their laws may be different from the laws of your country. The disclosure of your information in accordance with this Privacy Policy may result in your personal information being transferred outside of Singapore, or your country.

QLOTHÈ employs reasonable safeguards - including administrative, technical and physical measures - appropriate to the sensitivity of the personal information in its possession or under its control in order to protect that information from unauthorized access, collection, use, disclosure, disposal, or similar risks. While QLOTHÈ uses reasonable efforts to protect your information, no method of transmission over the Internet, or method of electronic storage, is 100% secure, and therefore, QLOTHÈ cannot guarantee absolute security of your personal information.

Accuracy and Access to Personal Information

You can help QLOTHÈ maintain the accuracy and completeness of your information (including your QLOTHÈ website account information) by notifying QLOTHÈ of any changes to your personal information. You may update your QLOTHÈ website account information through QLOTHÈ's websites.

You may request access to your personal information and information about QLOTHÈ's collection, use, disclosure, and retention of that information by sending your request to QLOTHÈ's Customer Care at the email noted below. Subject to applicable exceptions and limitations prescribed by law, you will be given reasonable access to your personal information, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate.

Other Matters

Business Contact Information — To the extent permitted by law, the provisions of this Privacy Policy concerning personal information do not apply to information (such as your name, position or title, business address, business telephone number, business fax number, and business e-mail address) that enable you to be contacted at a place of business.

Employment — QLOTHÈ may use and disclose your personal information to administer and process your application for employment with QLOTHÈ and related matters.

Other Websites/Online Services — QLOTHÈ's website and online services may contain links to other websites or online services. When you use those links you are contacting another website or service. QLOTHÈ has no responsibility or liability for, or control over, those other websites or service or their collection, use, disclosure, and retention of your personal information. Please refer to the privacy policies and terms of use that apply to those other websites or online services.

Policy Changes — QLOTHÈ may change this Privacy Policy from time to time by posting a new version of this Privacy Policy on QLOTHÈ's website at qlothe.com. QLOTHÈ's collection, use, disclosure and retention of your personal information will be governed by the version of this Privacy Policy in effect at that time. Your continued dealings with QLOTHÈ subsequent to any changes to this Privacy Policy will signify your consent to the collection, use, disclosure and retention of your personal information in accordance with the changed Privacy Policy. Accordingly, you should check the "Last updated" date of this Privacy Policy (at the top of the page) and review any changes since the last version.

Unsubscribing to Newsletters and Messages — You may unsubscribe from QLOTHÈ's electronic newsletters and similar messages by using the applicable self-service unsubscribe procedure (for example, by clicking an unsubscribe link in an e-mail or adjusting your website user account preferences) or by contacting QLOTHÈ's Customer Care at hello@qlothe.com. From time to time, QLOTHÈ may use your personal information to communicate with you regarding important matters, such as information about your purchases or updates to QLOTHÈ's Privacy Policy or the terms of use that govern QLOTHÈ's websites. Because that information is important, you may not opt out of receiving these communications.

Unsubscribing to Marketing Provided by Third Parties

From time to time QLOTHÈ may disclose your personal information to third parties to allow them to market their products or services to you, e.g., companies or organizations we provide joint promotions or services with (as described above). This may be information QLOTHÈ received from you offline and online. If you do not want QLOTHÈ to share your personal information with third parties for their marketing purposes you may notify us in writing at Customer Care - #03-364, Ubi Road 1, S408700 or by contacting us at hello@qlothe.com. Please follow the instructions provided to you by third parties to unsubscribe from their messages.

International Users:

We are a Singapore company and your personally identifiable information submitted by you through our websites is collected and maintained in the Singapore and other countries, regardless of the geographic location or country where the information originated. If you do not consent to your personally identifiable information being collected and maintained in the Singapore and other countries, then you should not enter such information through our websites.

This website may be accessed by users in countries outside of Singapore. QLOTHÈ makes no representations or warranties that qlothe.com is appropriate or available for use in countries outside of the Singapore (such as laws relating to default cookie settings)

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