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Shipping In Singapore

We currently offer two delivery options in Singapore: Standard Delivery & Express Delivery.

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Standard Delivery

We want you to get your stuff as soon as you can, so our Standard Delivery really means next-day delivery.

All orders will be processed within 1-2 working days. We aim to deliver all local orders by the next working day.

Please note that only orders placed before 1PM (Monday - Friday) will be processed and shipped on that same day. Any orders placed after 1PM will be processed on the day of order and shipped the next working day.

As soon as your order has been shipped you will receive a confirmation email outlining your order and your tracking information.

However, sometimes during sale periods or other busy periods, deliveries may take longer. You can track your order via the link in your confirmation email. If you have not received your delivery within five working days, please contact us via email at hello@qlothe.com. We do not ship on weekends or public holidays.

A signature is required on delivery for standard delivery. If you are not at home during the delivery attempt, a delivery failure message will be sent to you to facilitate a re-delivery. Please do contact our logistics provider to schedule a re-delivery if you did not receive a delivery failure message.

Re-delivery charges will apply after a 3rd failed attempt.

Please note that we will not be liable for incorrect or incomplete address provided by the customers and order may be subjected to top-up for re-delivery.

Express Delivery

Sometimes, we just want that dress real bad. We get it. Get your stuff on the same day with our express delivery option.

All Express orders placed before 1PM will be processed and arranged to deliver on the same working day.

Please note that same-day delivery only applies for orders placed before 1PM (Monday - Friday). Any orders placed after 1PM will be processed on the day of order and shipped the next working day.

As soon as your order has been shipped you will receive a confirmation email outlining your order and your tracking information.

However, sometimes during sale periods or other busy periods, deliveries may take longer. You can track your order via the link in your confirmation email. If you have not received your delivery within five working days, please contact us via email at hello@qlothe.com. We do not ship on weekends or public holidays.

A signature is required on delivery for express delivery. If you are not at home during the delivery attempt, a delivery failure message will be sent to you to facilitate a re-delivery. Please do contact our logistics provider to schedule a re-delivery if you did not receive a delivery failure message.

Re-delivery charges will apply after a 3rd failed attempt.

Please note that we will not be liable for incorrect or incomplete address provided by the customers and order may be subjected to top-up for re-delivery.

Self Collection

If you prefer to self-collect your purchase, you may do so at our office which is located 5-minute walk from MacPherson MRT. The exact collection point will be disclosed to you in a later e-mail once the self-collection appointment is confirmed.

Please ensure that the self-collection appointment is confirmed before making your way down so as to ensure that your order is ready for collection.

Any transport expenses incurred in the process will not be reimbursed. As such, please only select the option of self-collection if you are comfortable with traveling to our office at your own cost.

If you have any other questions about shipping, please do take a look at our FAQs pages!

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